Help center
Frequently asked questions
Everything you need to know about ordering, shipping, products and skin advice at Delizia Skincare. Can't find your answer? Our team replies within one business day.
How can I contact Delizia Skincare?
You can reach us by email at sales@deliziaskincare.com. Our skincare team replies within one business day, Monday to Friday between 09:00 and 17:00 CET.
Are your products 100% authentic?
Yes. We are an official retailer of every brand we carry. All products are sourced directly from the maison and shipped from our location in Belgium.
What are the shipping costs and delivery times?
Shipping within the EU is free on orders above €75. Standard delivery in Belgium takes 1–2 business days, and 2–5 business days for the rest of the EU.
Can I return a product?
Unopened products can be returned within 14 days of delivery. Please contact us first at sales@deliziaskincare.com so we can guide you through the return process.
How do I know which product is right for my skin?
Send us a short description of your skin and concerns at sales@deliziaskincare.com. Our skincare advisors will recommend a personalised routine — free of charge.
Do you ship outside the EU?
We currently focus on the EU market. For requests outside the EU, please contact us first at sales@deliziaskincare.com and we will check whether shipping to your country is possible.
Where are my order details and invoice?
Your order confirmation and invoice are sent to the email address used at checkout. If you can't find them, email sales@deliziaskincare.com with your order number and we'll resend them.
Still need help?
Reach our skincare experts directly at sales@deliziaskincare.com — we respond within one business day, Monday to Friday.