Delizia Skincare Returns Policy

At Delizia Skincare, we want you to be completely satisfied with your purchase. That's why we offer a 14- day return policy. after receiving your order.

Returns Policy

To be eligible for a return:

• The item must be in the same condition as when you received it.

• It must not have been worn or used.

• Labels must still be attached and the original packaging must be present.

• You will need the invoice or proof of purchase.

How to request a return

Send an email to info@deliziaskincare.be To request a return, please contact us. After approval, you will receive:

• A return label

• Instructions on how and where to return the package

⚠️ Items returned to us without prior request will not be accepted.
Return address: Alcyon bvba - Antwerpsesteenweg 107, 2830 Rumst

Damage or incorrect delivery

Please check your order immediately upon receipt. Contact us immediately if a product is damaged, defective, or incorrectly delivered. We will then provide a suitable solution.

Exceptions

The following items cannot be returned:

• Opened or used personal care and beauty products (for hygiene reasons)

• Perishable goods

• Hazardous materials, flammable liquids or gases

• Personalized or specially ordered items

• Gift cards

• Items on sale

If in doubt, please contact us before submitting a return.

Exchange

Want a different product? The fastest way is to return the current item and then reorder your desired product.

EU reflection period

For customers within the European Union, the statutory cooling-off period also applies 14 days . You have the right to cancel or return your order within this period, without giving a reason. The return policy (unused, in original packaging, with labels present) still applies.

Refund

After receiving and inspecting your return, we'll let you know if it's approved. If approved:

• Will the purchase amount be received within 10 working days automatically refunded via the original payment method.

• Please note that banks or credit card companies may request additional processing time.

Is it longer than 15 working days Since your return was approved by us and you haven't received a refund yet? Please contact us via info@deliziaskincare.be .